What additional things do I need to furnish to the company for claim settlement in case of theft of the insured vehicle?

Apart from the necessary documents required, policyholders will be required to submit the entire set of vehicle keys, the Final Report – No Trace Report for the lost vehicle, Indemnity Bond as well as the NOC (No Objection Certificate) from the financer in case of theft of the vehicle.

What is the amount I need to pay during a claim settlement?

The amount you pay for the liabilities on your part, at the time of claim settlement, depending on the type of policy and add-on covers purchased is known as deductibles. Policyholders are liable to pay for deductibles - compulsory and voluntary (if opted for at the time of purchasing the policy).

What are the details and documents required at the time of claim intimation?

You require to provide the following details at the time of claim intimation: Insurance policy number Contact numbers Name of Insured policyholder Location of the accident Date and time of the accident A brief description of how the accident occurred. An estimate of the losses Place & contact details of the insured person (in case person intimating the claim is other than the policyholder)

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Zuno Car Insurance Claim

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50% Advance Payment
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Zuno Car Insurance

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Starting From ₹ 1231

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Zuno Car Insurance Claim

A claim refers to the right of policyholders to get the reimbursement for the expenses incurred by them in a road accident or an uncertain mishap involving their car. The policyholders can file a claim after an accident, and then the respective insurer will then be liable to disburse the entitled claim amount depending on the damage and as per the applicable terms and conditions of the policy. Claiming for damage and loss with Raheja QBE is a completely hassle-free process. The company offers both reimbursement and cashless claim in over 1,900 authorised network garages.

Types of Zuno Car Insurance Claim Settlement

Zuno Car Insurance Company offers two types of claim settlement:

Reimbursement Claim Settlement

For a reimbursement claim settlement, Zuno Car Insurance holders must inform the insurance office immediately after identifying that their car has been damaged, in an accident, or stolen. If they have agreed to a reimbursement claim settlement at the time of signing the insurance policy, they must pay for the repairs by themselves and save the receipts to submit for claim settlement, later.

For reimbursement claim settlement, policyholders may repair their car in any garage they wish to. While filing the claim, one must produce all the payment receipts. The insurance company verifies the validity of these receipts and pays the claim amount for the services covered by the insurance policy document.

The following documents are required for the Zuno Car Insurance reimbursement settlement.

Copy of the claim intimation, policy, and premium receipt.
FIR or Police Panchanama (if applicable).
Driving license (original and copy).
Registration Certificate (original and copy).
Estimate or repairs.
Cash memos and final bill of repairs.
Verification of Road Tax.

Cashless Claim Settlement

A cashless claim settlement is hassle-free and saves a lot of time for policyholders. When you opt for an Zuno Insurance Company cashless claim settlement, the first step is to inform the insurance company about the nature of damage to their car (accident, fire, theft), depending on the type of their insurance policy. Once this is done, the insurance company representatives may need them to follow certain steps:

File an FIR with the nearest police station.
Take the damaged car to one of the Zuno Car Insurance network garages for repair.
Submit your insurance policy documents at the garage.
The garage and the insurance company will discuss the nature of the damages and the repair coverage mentioned in your policy documents.
Upon thorough investigation of the damages and the related documents, repair work begins.
Once the repairs are done, the garage informs the insurance company and the claim is settled between them.
The insurance company informs the policyholder about it and the repaired car is handed over.

Documents Required For Zuno Car Insurance Claim Settlement

Duly filled and signed claim form
A copy of the insurance policy
A copy of the Registration Certificate (RC) of the vehicle
Original driving licence along with a copy
A copy of FIR/Police Panchanama
An estimate of the repairs
Repair bills and payment proof/ Discharge.
Documents required by AML guideline
All other necessary documents deemed fit for the situation.

How to File an Zuno Car Insurance Claim?

To file an Zuno Car insurance claim, complete the following steps:

Inform Zuno Car insurance immediately through their toll-free number.
Download the motor insurance claim form from their website and submit at the time of calling them.
File an FIR if you have been in an accident or if your car was stolen.
Document evidence carefully.
Claim registration: While registering claims, provide the following information:

Policy number
Vehicle number
Date, time, and location of the incident.
Nature of the loss/damage.
Driver details

Gather documents like:

Copy of the claim intimation and policy.
Duly-filled Claim form.
Driving licence copy.
Copy of the FIR (if applicable).
Photographs and videos of the damage.
Repair bills and estimates (if applicable).
Submit documents to the insurer.
A surveyor will assess the extent of damage and determine the repair costs.
The claim will be settled based on your agreement with Zuno Insurance Company.

How To Make A Cashless Zuno Car Insurance Claim

Step 1) Claim Intimation

Intimate the claim as soon as possible. All you need to do is call Zuno at the toll-free number 1800 12000. You will be required to give a few vehicle details to the Zuno representative so keep your vehicle documents in hand.

Step 2) Acceptance Of Claim Request

A company representative will stay in touch with you and inform you about the further process. The claim will be initiated and a claim scheme team will handle the rest. If your vehicle is in the condition to drive, you can drive it to the nearest associated workshop and register the claim, Zuno will take care of the claim settlement.

Step 3) Arrangement of Surveyor

In case, your vehicle is in no condition to drive, Zuno also provides Roadside assistance (RSA). After the claim has been successfully registered, a surveyor will be assigned within 24 hours to assess the damage.

Step 4) Documentation And Repairs

After the inspection, the surveyor will give a damage report to the company, you are required to furnish all the necessary documents to process the claim settlement. Policyholders can avail cashless claim services and the towing charges up to a limit of Rs.1500 will be reimbursed by the company.

Step 5) Final Claim Settlement

The company will pay the entitled claim amount directly to the network garage and then you can take back your vehicle after paying the necessary deductibles.

How To Make Reimbursement Zuno Car Insurance Claim

Step 1) Intimate the claim

Inform the company about the accident as soon as possible. Simply, reach out to Zuno via the toll-free number 1800 12000. You will be required to present some important vehicle details to the Edelweiss representative so keep your vehicle documents nearby.

Step 2) Registration of Claim Request

An Zuno representative will stay in contact with you and guide you with further processing. If your vehicle is in the condition to drive, drive it to the nearest workshop of your preference and register the initiation of the claim.

Step 3) Arrangement of a loss assessor

Zuno also provides Roadside assistance (RSA) for vehicles that are in no condition to drive. After successful registration of the claim, a surveyor will be assigned within 24 hours to assess the damage and report it to the company.

Step 4) Submission of documents and repairs

You are required to furnish all the necessary documents to the surveyor who will give the damage report to the company after inspection. Policyholders will have to pay for the repairs directly to the workshop.

Step 5) Final Reimbursement

The insurer will reimburse the repair costs after factoring deductibles. However, you will be required to present all the bills, invoices and receipts to the insurance provider. Like most insurers, Zuno also reimburses towing charges up to a limit of Rs.1500.

Common Claim Rejection Reasons

If the accident occurred while the driver was under the influence of intoxicants such as alcohol drugs etc..
When the car was being driven by a novice driver who holds a learner’s licence in the absence of a valid licence-holder present in the passenger seat.
In case fabricated/false evidence was provided.
When there is no evidence to prove the occurrence of the mishap.
Damage caused due to mindful negligence of the driver.
Non-accidental damage like usual wear and tear etc.

Zuno No Claim Bonus

If you own a car insurance plan, then on the basis of your claim history, Zuno General Insurance will provide you with an attractive No Claim Bonus (NCB) benefit during the time of car insurance policy renewal. It is a reward which is offered in terms of discount that increases progressively with every claim free year from 20% up to a maximum of 50%. If you do not claim any claim in the preceding year or years, you will be entitled to a no claim bonus on a standalone own-damage car insurance plan or own-damage (OD) component of a comprehensive car insurance policy.

However, to secure the NCB and continue to avail it, you must keep renewing your car insurance plan before its expiry date without any break, otherwise, you will lose this benefit. It is a bonus which is transferable in nature which means you can transfer it to your new car insurance policy or for insuring your new car after selling the old one. It is possible as it belongs to policyholders and not to the car. You can also opt for an NCB Protect add-on cover, which is designed to help you to retain the existing NCB discount even after raising up to 2 claims in a policy tenure.

Zuno Car Insurance Claim Assistance & Support

The Zuno car insurance claim assistance and support is available both online and offline.

For offline assistance, get in touch with their Customer Support on phone:

Toll free - 1800 12000
Paid Landline - 022 423 12000
Senior citizen - 022 423 12001

For online assistance, write an email to

support@hizuno.com
seniorcitizen@hizuno.com

For any assistance with anything related to Zuno car insurance claim, visit their official website, https://www.hizuno.com/

Explore Zuno Car Insurance

Zuno Car Insurance User Reviews

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Zuno Car Insurance Claim FAQs

What additional things do I need to furnish to the company for claim settlement in case of theft of the insured vehicle?
Apart from the necessary documents required, policyholders will be required to submit the entire set of vehicle keys, the Final Report – No Trace Report for the lost vehicle, Indemnity Bond as well as the NOC (No Objection Certificate) from the financer in case of theft of the vehicle.
What is the amount I need to pay during a claim settlement?
The amount you pay for the liabilities on your part, at the time of claim settlement, depending on the type of policy and add-on covers purchased is known as deductibles. Policyholders are liable to pay for deductibles - compulsory and voluntary (if opted for at the time of purchasing the policy).
What are the details and documents required at the time of claim intimation?
You require to provide the following details at the time of claim intimation:

Insurance policy number

Contact numbers

Name of Insured policyholder

Location of the accident

Date and time of the accident

A brief description of how the accident occurred.

An estimate of the losses

Place & contact details of the insured person (in case person intimating the claim is other than the policyholder)

FAQ

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